When needing to return merchandise for any reason you must contact us by phone (425) 644-3448 or email within 10 days of receipt of your order to obtain a return authorization number.
All returns received without an authorization number will be returned at senders expense.
All returned merchandise must be undamaged in original condition, un-cut and on factory line. We will not accept restrung merchandise.
Returned merchandise must be received within 14 days of receipt to obtain a store credit, refund or an exchange. All shipping charges will not be refunded. All credit card refunds are subject to a 10% restocking fee unless the return was do to our error.
When returning items we strongly recommend boxed packaging and bubble wrap like it is received. Merchandise received damaged during shipping will not be credited. We also recommend insurance on the package as well. We are not responsible for lost or undelivered returns.
Please include a copy of the original invoice with returned items circled. Please address the return with the following information:
#Return Authorization number
(obtain by phone within 10 days)
Stateside Bead Supply
Po Box 1851
Issaquah, WA 98027
While every attempt has been made to send every order accurately-- mistakes do happen. If you receive an incorrect item please contact us immediately so we may correct it.